What is EAP?
An Employee Assistance Program (EAP) gives employees free, confidential support for a range of personal and work-related challenges — like stress, mental health, family matters, legal or financial concerns.
Provided by many employers as part of their benefits package, EAPs may include counselling, practical advice, referrals and wellness resources, tailored to the needs of both the individual and the business.
By offering this support, employers show their commitment to the wellbeing of their people. All this helps build healthier teams, improve focus and increase loyalty — creating a more positive and productive workplace.
Things to know
- EAPs are often included as part of a broader employee benefits offering
- Services are available to employees and sometimes to their immediate family members
- EAPs are designed to offer short-term assistance and refer individuals to ongoing support if needed
- Effective EAPs can contribute to a positive work environment and support employee retention
FAQs
What does EAP stand for?
EAP stands for Employee Assistance Program.
What can an EAP help with?
EAPs can help with stress, anxiety, financial concerns, family or relationship matters and much more.
Is an EAP confidential?
Yes. EAP services are confidential and kept separate from your HR records.
Who can use an EAP?
Typically, all employees can access it, as well as often their immediate family members too.
How do I access my company’s EAP?
Usually, you can get support by calling a dedicated phone line, visiting a secure website or arranging an appointment with a counsellor.
