Employee Net Promoter Score (eNPS) is a simple measure of how likely people are to recommend their organisation as a place to work.
What is eNPS?
Employee Net Promoter Score (eNPS) is a quick way to understand how people feel about working at an organisation. It’s based on one question: how likely someone is to recommend their workplace to others. Responses are grouped into promoters, passives and detractors, and the score shows the balance between those who are highly positive and those who are not.
eNPS gives employers a clear, high‑level view of sentiment and can help track changes in engagement over time.
Things to know
- eNPS is based on a single rating question
- Scores range from –100 to +100
- A higher score suggests stronger advocacy and satisfaction
- It’s a fast way to spot shifts in engagement or morale
- eNPS works best when paired with follow‑up questions or other feedback
FAQs
How is eNPS calculated?
Subtract the percentage of detractors from the percentage of promoters. Passives are counted but don’t affect the score.
What does a ‘good’ eNPS score look like?
It varies by industry and organisation. The most useful comparison is your own trend over time.
Why do organisations use eNPS?
It’s quick to run, easy to understand and helps track how people feel about working at the organisation.
Does eNPS replace engagement surveys?
No. eNPS gives a snapshot. Deeper surveys help explain the reasons behind the score.
How can employers improve eNPS?
By listening to feedback, acting on themes and strengthening everyday experiences that matter to people.
